Effective Date: August 13, 2026
At Azraa’s Kitchen Co. LLC (“Azraa’s Kitchen,” “we,” “us,” or “our”), we take pride in preparing and packaging our products with care. Because our products are food products and may be perishable, all purchases are subject to the terms of this Refund, Cancellation & Order Issue Policy.
Due to the nature of our products, all food purchases are final and are not eligible for return or exchange.
We do not accept returns of opened, partially consumed, or unopened food products simply because a customer changes their mind, does not like the taste, ordered the wrong product, ordered the wrong quantity, or no longer wants the order.
Customers are responsible for reviewing their order carefully before completing their purchase.
Cancellation requests must be submitted before the order has been processed for shipment.
Once an order has been processed, packed, or shipped, we may be unable to cancel the order.
If a cancellation request is received before processing and we are able to cancel the order, any approved refund will be issued to the original payment method.
Once an order has shipped, cancellation is no longer available.
If your order arrives damaged, you must notify Azraa’s Kitchen within 48 hours of delivery.
To allow us to properly investigate the issue, you must provide:
Customers should retain the damaged product and packaging until Azraa’s Kitchen has completed its review.
We reserve the right to determine whether an order qualifies for a replacement, refund, store credit, or other resolution.
If you receive an item that you did not order or an item is missing from your shipment, you must contact us within 48 hours of delivery.
After reviewing the order and supporting information, Azraa’s Kitchen may, at its discretion, provide a replacement, refund, store credit, or other appropriate resolution.
If you believe a product arrived in an unusually compromised condition, contact us within 48 hours of delivery with your order number and photographs.
Azraa’s Kitchen will review the circumstances and determine an appropriate resolution.
A customer's dissatisfaction with the flavor, texture, appearance, level of heat, ingredients, or personal preference does not automatically qualify for a refund or replacement, provided the product was properly prepared, packaged, and shipped.
Azraa’s Kitchen is not responsible for delays, missed delivery dates, lost packages, or other shipping issues caused by a third-party carrier after the order has been transferred to the carrier.
Shipping timelines are estimates and are not guaranteed unless expressly stated otherwise.
If tracking indicates that a package was delivered, but the customer cannot locate it, the customer should first check with household members, neighbors, the delivery location, and the applicable carrier.
Azraa’s Kitchen may assist with a carrier claim when appropriate, but we do not guarantee refunds or replacements for packages shown by the carrier as delivered.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Azraa’s Kitchen is not responsible for orders that are delayed, returned, lost, or delivered to an incorrect location because the customer provided an incorrect or incomplete address.
If an order is returned to Azraa’s Kitchen because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.
Refusing delivery or abandoning a package does not automatically qualify the customer for a refund.
If a package is returned because the customer refused delivery, failed to accept delivery, or provided an incorrect address, Azraa’s Kitchen may deduct applicable shipping, handling, and other reasonable costs from any refund that we elect to provide.
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Processing times are controlled in part by the customer's bank, credit card company, or payment provider. Azraa’s Kitchen cannot guarantee the exact date a refunded amount will appear in a customer's account.
Shipping charges are generally non-refundable, except where required by applicable law or where Azraa’s Kitchen determines otherwise.
Unless otherwise stated at the time of purchase, promotional, discounted, or sale items are subject to the same final-sale restrictions described in this policy.
A discount or promotional offer does not create a separate right to return or refund a food product.
Before initiating a chargeback or payment dispute with a bank, credit card company, or payment provider, customers are encouraged to contact Azraa’s Kitchen so that we can attempt to resolve the issue.
If a customer initiates a chargeback or payment dispute, Azraa’s Kitchen reserves the right to provide the payment processor, bank, or other applicable party with relevant order information, shipping information, delivery confirmation, communications, photographs, and other documentation necessary to respond to the dispute.
Submitting a chargeback does not create an automatic right to a refund.
Azraa’s Kitchen reserves the right to investigate suspected fraudulent, abusive, or repeated refund claims.
Where permitted by law, we may refuse future orders or refund requests from customers who engage in fraudulent activity, repeated abuse of this policy, false claims, payment fraud, or other conduct that reasonably appears intended to obtain products or refunds improperly.
Customers should not ship food products back to Azraa’s Kitchen without receiving written authorization from us first.
Unauthorized returns may be refused and may not qualify for a refund.
Nothing in this policy is intended to exclude, waive, or limit any rights or remedies that cannot legally be excluded or limited under applicable federal, state, or local law.
Where applicable law provides a customer with rights that differ from this policy, those legally required rights will apply.
Azraa’s Kitchen Co. LLC reserves the right to modify or update this Refund, Cancellation & Order Issue Policy at any time.
Any updated policy will be posted on this website with an updated effective date. The policy applicable to an order will generally be the policy in effect at the time the order was placed, except where a change is required by applicable law.
For questions regarding cancellations, damaged orders, incorrect orders, missing items, or refund requests, please contact:
Azraa’s Kitchen Co. LLC
Email: contact@azraaskitchen.com
For order-specific matters, please include your order number in your communication.
